At Decor Wall Shop, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, our Refund Policy outlines the steps you can take to request a return, exchange, or refund. Please read the following policy carefully to understand your rights and responsibilities.
1. Eligibility for Returns and Refunds
To be eligible for a return or refund, the following conditions must be met:
- Time Frame: You must request a return or refund within 30 days of receiving your order.
- Condition: Items must be returned in their original condition, unused, and with all original packaging, tags, and accessories. Products that show signs of wear, damage, or alteration are not eligible for a refund.
- Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required to process your return or refund request.
2. Non-Refundable Items
Certain items are not eligible for returns or refunds, including:
- Custom or Personalized Products: Items that have been customized, personalized, or made-to-order cannot be returned or refunded unless they are defective or damaged upon arrival.
- Clearance or Sale Items: Products purchased on clearance or as part of a final sale are not eligible for refunds.
- Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
3. How to Request a Return or Refund
If you wish to return an item or request a refund, please follow these steps:
- Contact Us: Reach out to our customer service team at [Insert Email Address] or [Insert Phone Number] with your order number, the item(s) you wish to return, and the reason for the return.
- Receive Authorization: Our customer service team will review your request and provide you with a return authorization number (RMA) and detailed instructions for returning the item.
- Ship the Item: Securely pack the item in its original packaging, including all accessories and documentation, and ship it to the address provided by our customer service team. Please note that you are responsible for the cost of return shipping unless the item is defective or incorrect.
4. Refund Process
Once we receive your returned item and confirm that it meets the eligibility criteria, we will process your refund. Here’s how the refund process works:
- Processing Time: Refunds are typically processed within 5-10 business days of receiving the returned item. You will receive an email notification once your refund has been processed.
- Refund Method: Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take additional time for the refund to appear in your account.
- Shipping Costs: Original shipping costs are non-refundable unless the return is due to a defect or error on our part. If your return is approved, the cost of return shipping may also be refunded under these circumstances.
5. Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above. Once we receive your returned item, we will issue a refund and you may place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Insert Email Address] or [Insert Phone Number]. We will work with you to arrange for a return or replacement at no additional cost to you. Please provide detailed information about the damage or defect, along with photos if possible, to expedite the process.
7. Cancellations
If you wish to cancel an order before it has been shipped, please contact us as soon as possible. We will do our best to accommodate your request. If your order has already been shipped, you may need to follow the return process once you receive the item.
8. Contact Us
If you have any questions or need assistance with your return or refund, please contact our customer service team at:
Decor Wall Shop
+92 309 6844319
info@decorewallshop.com
We are here to help and ensure that your experience with Decor Wall Shop is positive and satisfying.
Thank you for shopping with us!
